Refund and Returns Policy

Last updated 15 August 2026.

This policy explains when you can send a trigger back to us, how long you have to do it, and how the money actually reaches you. It sits alongside our Terms and Conditions, which govern every order placed on this site.

The short version

• You have 30 days from delivery to tell us you want to return an item.
• The trigger must be unused, uninstalled and in its original packaging.
• A trigger that has been fitted to a firearm cannot be returned.
• If the item arrives damaged, faulty or wrong, we cover it, including return postage.
• Refunds are issued by hand, because we do not process card payments.

Your 30-day return window

Contact us within 30 days of the day your order is delivered and we will approve a return for any reason. Once we have approved it, please send the item back within 14 days.

Do not post anything back before you have heard from us. Returns that arrive without an approved return reference are difficult to match to an order, which slows your refund down considerably.

Condition: what we can and cannot accept

We can accept a return when the trigger is unused, has never been installed, and comes back in its original packaging with everything that shipped with it.

We cannot accept a trigger that has been fitted to a firearm. This is not a technicality. A forced reset trigger carries load on the reset leg and on the hammer engagement surfaces the moment a bolt carrier runs across it, and that wear is not always something you can see. Once a unit has been in a lower receiver we have no honest way to sell it to somebody else as new, and no way to certify to the next buyer that it is unused. If a trigger does not suit your rifle, the time to decide is before it goes in.

Fitting a component to a firearm is done at your own risk and remains your responsibility, as set out in our Terms and Conditions.

If your item is damaged, faulty or not what you ordered

This is on us, and the 30-day condition rules above do not count against you. Email us with your order number and a photograph of the problem and we will arrange either a replacement or a full refund, whichever you prefer. We pay the return postage in these cases.

How to start a return

Email clientservice@para15trigger.com with your order number, which item you are returning, and the reason. Add a photograph if the item arrived damaged. We will reply with a return address and a reference to include in the parcel.

For a change-of-mind return you pay the postage to send the item back, and we recommend a tracked service. Until the parcel reaches us it is still your property, and we cannot refund an item that never arrives.

How your refund is issued

We do not currently process credit or debit cards, so there is no card for us to credit automatically. Every payment method we accept is a push payment, which means the money only travels in the direction the sender chooses. Refunds are therefore issued manually, back along the same route your payment came in on.

We inspect returned items when they arrive and issue the refund within 5 business days of that inspection. You will get an email confirming the refund has been sent, and for a crypto refund that email includes the transaction hash so you can verify it yourself on-chain.

Cryptocurrency refunds

If you paid in Bitcoin or Ethereum, we refund the same coin, in the same quantity we received, less the network fee required to send it. We do not convert to dollars and we do not track the exchange rate, so the dollar value of your refund may be higher or lower than the dollar value at the time you bought. That risk sits with the market, not with us, and it can move in either direction.

Please check the wallet address you give us carefully. As our Terms and Conditions note, cryptocurrency transactions are irreversible once confirmed on the network, and a refund sent to an address you supplied incorrectly cannot be recovered by us or by anyone else.

If we cannot ship your order

If we cannot dispatch your order within 30 days of receiving it, we will contact you with a revised date. If that date does not work for you, or you would rather not wait, you are entitled to cancel and we will refund you in full, promptly. You do not have to give a reason and there is no fee for this.

Cancelling before dispatch

If you change your mind before your order has shipped, email us as soon as you can. If it has not yet gone out, we will cancel it and refund you in full with nothing deducted. Once it has been dispatched, the return process above applies instead.

Questions

If anything here is unclear, or your situation does not fit neatly into the cases above, email clientservice@para15trigger.com and a person will read it. We would rather sort out an awkward case by email than have you guess.